FAQ
Q: Are nexavorea products safe for pets?
A: Yes! All nexavorea products are made with pet‑safe, durable materials and undergo strict quality checks. Our outdoor dog houses are designed to provide a safe, comfortable shelter for everyday use. 🐶🏡
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping in the USA usually takes 3–7 business days, while international orders may take 7–21 business days, depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@nexavorea.com with photos. We will provide a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Please contact us as soon as possible if you need assistance.
📞 Phone: +852 9644 2589
📧 Email: service@nexavorea.com
📍 Address: Shop No.101, 5th Street, Dong Ed Center,
Tuen Mun, Hong Kong 🐾